We deliver medicines only in INDIA.
2. DELIVERY CHARGES
Delivery is FREE for Orders ABOVE 500 Rupees, and it will remain free for selected cities which will be displayed during checkout. Our delivery charges will be nominal and will be intimated prior to the customer
3. ORDER BY E-MAIL
Make a list of all the medicines you'd like to order, upload the prescription. E-mail the list to us at firstname.lastname@example.org Please ensure that you provide your full mailing address, including the pin code. We'll call you back to confirm or will get back to you via mail on medicines we service to the given address. Once we confirm the same, the order will be processed. If you have ordered prescription medicines, you need to scan the prescription and send it along with the e-mail. You can also upload a legible photograph if you are unable to scan it. Our service partners will not process your order without a prescription. Our partners will then fulfil the order at the earliest.
4. Service days and time You can order 24*7 through our website or App.
We service orders 7 days a week. In case of any delay, our agent will inform you on a priority basis. You can contact us on : 0124-6165722 (between 10am and 7pm).
5. What if I am not at home when the products are delivered?
In case you are not at home, please nominate a neighbour or someone close by who can receive the order. Ensure that they have the payable amount.
6. IF MY ORDER DOES NOT GET SERVICED?
We strive hard to service all our orders. We will schedule the orders at your convenient time. However, in case we cannot, we will refund the cost of the medicines as store credits to your WALLET Account.
7. PAYMENT OPTIONS AVAILABLE
We currently take payments in CARD, Net banking or BANK Transfer. Cash could be handed over at the time our service partner hands over the order to you.
8. HOW CAN I EDIT OR CANCEL MY ORDER?
This can only be done before the order has been shipped, i.e. you need to ensure you send us a mail at email@example.com with your order number or call us at 0124-6165722 for cancellation before the mail with 'order shipped information' reaches you.
9. ABOUT PRESCRIPTIONS
If you order medicine that can only be prescribed by a qualified medical practitioner, then you need to have that prescription ready at the time of placing of order. You can either upload while placing the order if you have it ready or you can e-mail it later with your order ID to firstname.lastname@example.org
10. CUSTOMER CARE
Please write to us at email@example.com with your queries.
You can also call us at 0124-6165722 (09 am to 09 pm 6 days a week (Except Sunday))
11. BUSINESS DEVELOPMENT OPPORTUNITIES AND PARTNERSHIPS
Please contact us at firstname.lastname@example.org. Ensure that your subject line is 'Business Development' for faster reverts.
12. QUALITY AND AUTHENTICITY OF THE MEDICINES
We ensure that our partners procure the medicines directly from certified pharmacists and regulated manufacturers. Some of our partners are reputed manufacturers themselves. Rest assured, we ensure that you get only quality and authentic medicines that are well within the expiry date.
13. HOW IS MY ORDER PROCESSED?
Step 1: Customer uploads the prescription Step 2: Pharmacist reviews and digitizes the prescription along with an order cart Step 3: Customer will select the required items along with the quantity and selects the mode of payment as desired Step 4: Our partner pharmacy will deliver the medicine at your doorstep depending upon the availability
Please note the value shown in the order confirmation screen is just an approximate value, and you will know the actual price when it is invoiced in the pharmacy after you confirm the order. If the payment mode is card/net banking, you will get an e-mail with the invoice amount to be paid along after it is invoiced in the partner pharmacy. This step is to ensure we collect the exact amount after the invoice is finalized.
14. HOW WILL I KNOW THE AVAILABILITY OF THE MEDICINE?
Please note that the price & stock of medicines change in real-time. We are working with our partners to expose real-time price & stock information.
15. WHY CAN'T I CONFIRM ORDER AS SOON AS I UPLOAD THE PRESCRIPTION?
Pharmacists verify the prescription and digitize the same before you can confirm the order.
16. CAN I BUY GENERIC SUBSTITUTES?
Yes, you can buy generic substitutes provided the doctor writes the generic name instead of the brand name in the prescription.
17. CAN I TRACK MY ORDER?
Yes sure. We update you at every stage with an SMS/e-mail.
18. WHY DOES THE MEDICINE PRICES CHANGE?
Medicine prices vary by geographical location, batch number and often change daily due to regulations and distributors. The process listed on our site act as guidance and help you understand if you are paying the right price for your medicines
19. DO I NEED A VALID PRESCRIPTION TO BUY MEDICINES?
Yes. You will have to upload a valid prescription to buy medicines via the Dhani App. In case you want to buy products such as skin creams, diabetic footwear, and so forth, a prescription is not required. Medicines requiring prescription have a small Rx mark against them. In case if you have misplaced your prescription or have not go any prescription, you can consult our doctor, our doctors will help you with diagnosis & prescription over an Audio/ Video call.
20. HOW WILL THE DELIVERY OF MEDICINES HAPPEN?
We have our own delivery personnel as well as we have tied up with 3rd party courier providers to cover most parts of India. The delivery person will deliver your order to your doorstep. We also make sure that cold storage drugs are packed in chilled boxes and transported keeping up with safety regulations.
21. HOW CAN I RETURN MY ORDER?
Yes you can return the order in case of any issue. You can find the option to return medicines in the Order history section. But it should come under return policies.
22. HOW IS REFUND OF MY ORDER DONE?
You will be notified about your order refund status through email, SMS, App notification, or all options.
23. CAN I USE MULTIPLE COUPONS FOR ONE ORDER?
No. You can redeem only one coupon at a time. Usage is also subject to the terms and conditions of the coupon.
24. CAN A COUPON BE REDEEMED MORE THAN ONCE?
No, only one coupon may be used per purchase.